Goodyear Home on Golf Course: Pool & Putting Green

Reviews

• Spring 2024

  4/5

  My family including 2 teenage girls stayed two weeks at this property. Overall, the property was very homey and well stocked. However, the listing does not indicate the pool is not heated. When I asked for the heat to be raised due to cool temperatures and the fact that it was too cold for my kids to swim, I was told there was no pool heat at the house. When I pointed out (with a screenshot) the listing referenced the pool would not heat above 80 degrees in the winter when the temperature was below 40 degrees (which clearly implied that it was heated), I was told the owner would turn the heat on. It warmed up marginally that day but then clearly the heat was turned off again. When I inquired, I simply got no further response. This, the representation that the camera in the back did not observe the pool area (it does) and the fact that the key for the firepit was also nowhere to be found made me feel that the listing was deceitful. If you list and depict amenities, I expect to be able to use them; especially since I noticed that the accuracy of the listing had been brought to the owner's attention before regarding the fireplace and outdoor heaters. I expressed to the property manager that I felt deceived only to not hear from her again. For those unsure about staying on the golf course, the cart path goes right up to and all the way across the fence by the pool area/backyard. It was quite busy with traffic. We enjoyed our stay but I would not rent the property again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Mellissa, thank you for taking the time to provide feedback about your recent stay at our property. We appreciate hearing about your experience and apologize for any inconvenience you encountered.
  
  We regret any confusion regarding the pool heating and fire pit. To clarify, our listing does not mention pool heating, as it is not a feature we offer. However, as a courtesy, we heated the pool upon your request, but we were informed that you no longer wanted it on. We apologize if there was any misunderstanding in this regard. Additionally, the fire pit is unavailable for guest use due to insurance restrictions, so you did not find a key.
  
  We understand your frustration and apologize if you felt misled by any representations in the listing. We strive to provide accurate and transparent information about our amenities, and we regret any miscommunication that may have occurred.
  
  Regarding the property manager's response issue, we will investigate this further to ensure that our communication processes are improved for future guests.
  
  We also appreciate your feedback regarding the golf course's proximity and the cart path. We will consider this to provide better information to future guests.
  
  Once again, we apologize for any inconvenience you experienced during your stay. We value your feedback and will use it to improve our services. If you have any further concerns or questions, please don't hesitate to contact us.

• 1st class home

  5/5

  Home was finely decorated, had nice newer furniture, and everything required to have a comfortable stay. It was very clean and in great condition. The neighborhood was safe, quiet, and located close to restaurants and groceries. The management was very responsive and accommodating to my request for late checkout. You get a lot of home for the price so it’s a great value. I would definitely stay again, thanks!!

  *This review was originally posted on Vrbo

• Great Experience

  5/5

  Spent two weeks in this beautiful house, located in a very nice gated neighborhood. We enjoyed playing golf on the Palm Valley Golf Course and watching the #1 fairway from the patio. It’s located close to many restaurants and shopping area. Would definitely stay again!

  *This review was originally posted on Vrbo

• Great Family Gathering Place

  5/5

  Just Marvelous. Came out to Phoenix for family wedding. Location was great as central for family who lived in Phoenix. The property itself was clean, spacious and perfectly laid out. Had all the amenities needed and a few extras. If I were to move to Phoenix, this would be the house I could live in. Definitely would book again on my next trip out. (and bring my golf clubs as the house is backed to a nice course)

  *This review was originally posted on Vrbo

• Palm Valley Spring Training get away

  4/5

  Nice gated community. Property very clean and well organized. Gift basket was a nice touch and appreciated. Loved having morning coffee and watching the golfers come up hole #1! A few things to be improved upon. 1. It was unseasonably cold so having the heaters (displayed in the pictures) functioning while sitting outside would have been nice. Instead we tried to get them going for some time, only to learn they were not functional. 2. Same with the gas fireplace in the den. In hindsight, I believe they were controlled by a remote that was not available. If that was the case, we should have been informed. 3. BBQ was terrible. Could only get one burner going. It looked like it hadn't been cleaned in quite some time. We could not find any BBQ utensils. Again, the place was very clean and functional. Mattresses were nice. We would stay here again if these issues were addressed.

  *This review was originally posted on Vrbo