Resort Condo Retreat ~ 6 Mi to Downtown Bend!

Reviews

• Cute Condo

  4/5

  It was cute and just what we needed for our family to stay while we visit.

• Studio property

  2/5

  I have been a former owner at Seventh Mountain for years from the mid-1980s - 2000 before it became WorldMark so I'm familiar with many units. I love the resort and location, its views, and outdoor options. This property photographs well, and the owner has put in a large screen tv and maximized the use of space. The unit was far from clean. Chipped paint, filthy garbage can, and I'll leave it at that not sure who cleans or inspects before check-in. We rented it because it was ground floor and my husband has difficulty with stairs following a recent surgery. At 6'2", he couldn't fit in the bed that is tucked into an alcove next to the Unit's laundry room. The laundry room is unlocked, no "unit" key is needed and no hours of use posted (as it was years ago) apparently so "people" were doing laundry at all hours through the night. Not sure if they were hotel guests or it seemed at 3 AM, like "locals" possibly knowing they could do laundry through the night. Impossible to sleep so we opted for the very old Murphy wall bed and then moved to the couch as the Duvet wasn't clean. I was there to work at our Bend office and also visit family so we spent as little hours as possible and checked out very early am.

  *This review was originally posted on Vrbo

  Manager's Response:

  Susan, thank you for staying with us! We are sorry that you experienced a few issues that had a negative impact on your stay.
  
  - We're sorry about the nosiness of the community laundry room. We reached out to management to check on the operating hours and are waiting for a callback. We believe the hours are from 8 am -10 pm, but we do not have confirmation of this as of yet. Once we receive the correct hours of operation, we will add it to our listing.
  
  - We apologize for the lack of cleanliness. We have the home professionally cleaned in between each guest's stay - including the duvet, however, we do understand mistakes happen. Thank you for bringing this to our attention. We will be reaching out to our team to set forth better cleaning practices as this is important to us.
  
  - We apologize for the condition of the trash can, it has since been replaced.
  
  - We are sorry you found chipped paint in the house. We will be doing a walk-through to investigate, as we had no knowledge of this and we will make sure this issue is corrected.
  
  We appreciate your feedback as we are always willing and happy to improve our home for our future guests.