Zen Desert Oasis w/ Lake View, 1 Mi to Beach!

Reviews

• Great property

  5/5

  We enjoyed our stay in Lake Havasu. The house was incredibly clean and we were able to walk to the park and to restaurants. We also took the advice in the Owner’s Manual and hiked Sara’s Crack. Our group of 7 ranged from age 11 to 47 and we all climbed down a rope and walked through cold water to make it through Sara’s Crack. The trail was beautiful!

  *This review was originally posted on Vrbo

• Complete disappointment and far too expensive!

  1/5

  While the home is spacious and accommodated our two families, we experienced multiple issues during our Memorial weekend stay and DO NOT RECOMMEND YOU STAY HERE. We contacted the property management company regarding several issues during our stay and still have not received response. As a result, we checked out early. Having paid a premium for the holiday weekend, we expected the home to be clean, well-appointed, and organized. What we experienced was dirty floors, poorly draining showers (we stood in 4” of water while showering), a moth infestation in two bedrooms and a bathroom, ants in the sheets of the bunk beds, a dirty, unusable swimming pool, inexpensive, uncomfortable linens and pillows, an unusable outdoor grill which caught fire as soon as we ignited the burners, and outdoor furniture in disarray. The home was poorly stocked with very little toilet paper, only a few kitchen trash bags, and very few bathroom linens. The ice maker in the refrigerator was frozen solid. In general, this home’s caretakers lack attention to detail and have complete disregard for the quality of experience of their guests.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Brett, The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:
  - Thank you for choosing to stay in our Lake Havasu City, Arizona home and leaving a review, as guest feedback is vitally important to us and the success of our vacation rental business.
  - As stated in a guest's pre-stay email and our Welcome book, guests should reach out to our Guest Contact so that we can immediately address any issues a guest might be having. Since you contacted Evolve directly, and it was Memorial Day weekend, you didn't receive a prompt response from them, which affected any resolutions.
  - The guest experience is always our highest priority. If you had contacted us directly per the policy, we would have ensured you felt heard, and understood and your concerns addressed.
  - We had the pool cleaned twice while you were on site, but unfortunately, sometimes the wind blows the tree leaves into the pool, which is why we provide a net for guests to use to skim as needed.
  - We have a pest control company that sprays for little bugs, but the moths can fly in if doors are left open. We will ensure our cleaning team maintains its excellence in attention to detail and cleanliness.
  - We considered the issue of higher quality linens, which we have recently updated, and we will also add additional linens to the bathrooms.
  - Evolve made several attempts to contact you in order to reconcile the issues you experienced, but they never heard back from the guest.
  
  We truly go above and beyond for our guests and are confident that future guests will have excellent stays!

• 5/5

  We had a wonderful stay - fabulous house with plenty of room! We enjoyed the pool and hot tub - lots of outdoor space. Close to lake, London Bridge and downtown. Beautiful view and sunsets!

  *This review was originally posted on Vrbo

• Desert Storm Weekend

  5/5

  AMAZING!! location, property, cleanliness. Game room and pool to help relax and wind down at the end if the day. We’ll be back 100%

  *This review was originally posted on Vrbo

• Great home in Lake Havasu

  5/5

  Lovely, clean house with plenty of room - equipped with everything you need. Great location - close to downtown, lake and London Bridge. We enjoyed the pool and hot tub, lots of outdoor space. Plenty of room in the house for my husband and myself, our two teens and my mother-in-law! Beautiful view and sunsets!